We advise against downloading and installing updates on a company/office computer or network. Firewalls and security software can interfere with the update, so make sure that there are exceptions set for MyDrive Connect in these.To learn how, see: Automatically download updates with MyDrive Connect If the download is progressing too slowly, you can set MyDrive Connect to automatically download updates to your computer in the background to prepare before you connect your navigation device to update it.We recommend that you wired connection for your computer to avoid connectivity issues with your Wi-Fi network.This is often caused by issues related to internet connectivity. Sometimes an installation can get interrupted or stuck, or you may see a map listed as Corrupted under My Maps. To find more information about compatible SD card and related topics, see: Using a memory card with a TomTom device Corrupted map / Failed installation or download Depending on which device you have, you might choose to free up space before installing a map, select a smaller version of a map, or expand the device’s memory capacity with an SD card.įor more detailed information on freeing up space, see: Removing unused content When it comes to the free space on your navigation device, MyDrive Connect will let you know if an update or map does not fit on your device. If your device is still not shown as Connected, see: Navigation device not connecting to a computer (MyDrive Connect) Not enough free spaceīefore you update your device we recommend that you have at least 8GB free space available on the computer. Always use the TomTom USB cable that came with your device, as 3rd party USB cables may not work.Connect the other end of the cable to a USB port directly on your computer - Do not connect it to a USB hub or a USB port on a keyboard or a monitor.
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